Payment and delivery

Payment and Delivery

Welcome to the WHEE Payment and Delivery page, where we explain the terms and conditions for paying for your purchases and receiving your orders quickly and securely.

Payment

We offer several payment options to facilitate your online purchases:

1. Accepted payment methods
  • Bank card : Visa, Mastercard, American Express. Transactions are secured using an SSL encryption protocol.
  • PayPal : Fast and secure, ideal for users with a PayPal account.
  • Other methods : Subject to availability (Apple Pay, Google Pay, etc.), indicated at checkout.
2. Secure payment

The security of your transactions is our priority:

  • Your banking data is encrypted and transmitted securely via our certified payment platform.
  • We do not store your payment information, in accordance with PCI DSS standards.
3. Payment in installments

Depending on the amount of your purchase, we offer installment payment options through third-party partners. These options will be visible during checkout.

Delivery

1. Delivery areas

We deliver to:

  • Metropolitan France : All orders are shipped throughout the country.
  • International : Some international areas are covered. Details will be provided at the time of your order.
2. Delivery times
  • Standard : Delivery in 15 to 40 working days, depending on your location.
  • Express : Delivery in 15 to 20 working days for urgent orders (option available at extra cost).
  • Order processing : All orders are prepared and shipped within 24 to 48 hours after payment validation (if stock available).
3. Delivery costs

Shipping costs vary depending on your location and the shipping method chosen:

  • Standard delivery:
  • Express delivery:
4. Package tracking
  • Once your order has been shipped, you will receive an email with a tracking link to check the status of your delivery in real time.
  • You can also check the tracking directly on our site via the Tracking Page .
5. Policy in case of delay or delivery problem
  • In case of delay, lost or damaged package, contact our customer service at contact@whee.fr . We will work with the carrier to resolve the problem quickly.
  • If the package is declared lost, we will issue a replacement or refund according to your preference.

Returns and exchanges

If you are not completely satisfied with your order, please review our Returns Policy for steps to take.

Contact us

For any questions about payment or delivery, our team is at your disposal:

  • Email : contact@whee.fr
  • Opening hours : Monday to Friday, 9:00 a.m. to 6:00 p.m.

At WHEE, we are committed to providing you with a pleasant and worry-free shopping experience. Thank you for your trust!