Privacy Policy

Privacy Policy

At WHEE , we take the protection of your personal data very seriously. This privacy policy explains how we collect, use, store and protect your information when you use our website www.whee.fr.

1. Collection of personal data

We collect information when:

  • You are browsing our site.
  • You place an order.
  • You create an account or fill out a contact form.
  • You subscribe to our newsletter.

Data collected may include:

  • Personal information : name, first name, email address, telephone number, postal address.
  • Payment data : information relating to your bank card (via secure payment systems).
  • Technical information : IP address, browser type, browsing data.

2. Use of collected data

We use your data to:

  • Process your orders and ensure their delivery.
  • Communicate with you about your purchases or requests for information.
  • Send you promotional offers and newsletters (with your consent).
  • Improve our site and personalize your shopping experience.
  • To ensure the security of our site and prevent fraud.

3. Sharing of data

Your personal data will never be sold to third parties. However, it may be shared with trusted providers to:

  • Payment Processing : Secure Payment Services.
  • Delivery : carriers to deliver your orders.
  • Hosting and maintenance : technical service providers for the proper functioning of our site.

These third parties are committed to respecting the confidentiality and security of your information.

4. Cookies and similar technologies

We use cookies to:

  • Improve your user experience (by saving your preferences).
  • Analyze site traffic and performance through analytics tools like Google Analytics.
  • To offer you personalized advertisements based on your interests.

You can manage your cookie preferences directly through your browser.

5. Data security

We implement technical and organizational measures to protect your data against unauthorized access, loss, or modification:

  • Encryption of sensitive data (including payments).
  • Restricted access to personal data.
  • Regular monitoring of our systems to detect any security breaches.

6. Your rights

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

  • Right of access : know what data we hold about you.
  • Right of rectification : request the correction of inaccurate or incomplete data.
  • Right to erasure : request the deletion of your data (under certain conditions).
  • Right to object : refuse the processing of your data for marketing purposes.
  • Right to portability : receive your data in a structured format.

To exercise these rights, contact us at dpo@whee.fr .

7. Data retention

Your data is kept for as long as necessary to:

  • Meet legal obligations.
  • Manage orders and after-sales service.
  • Provide you with commercial information (with your consent).

The data is then deleted or anonymized.

8. Changes to the Policy

We reserve the right to modify this policy at any time. Any changes will be posted on this page with an updated date. We encourage you to review our policy periodically to stay informed.

9. Contact

For any questions regarding the protection of your personal data, you can contact us:

Thank you for your trust and loyalty to WHEE!